- United Kingdom 🇬🇧
- +44 7533 820082
- info@beautycarelove.com
This Shipping, Returns & Refunds Policy ("Policy") applies to all purchases made through our website. By placing an order, you agree to the terms set out below.
Orders are processed only after full payment has cleared.
Standard processing time is [2 business days), excluding weekends and UK public holidays.
Orders cannot be cancelled once they have been processed and dispatched.
We ship domestically within the UK and internationally using third-party couriers.
Delivery times are estimates only. We are not responsible for delays caused by the courier, customs authorities, or any events outside our control.
International shipments may be subject to customs duties, VAT, and import fees in the destination country.
All such charges are the sole responsibility of the buyer.
We are not liable for customs delays, seizures, or additional storage/handling charges.
All goods are shipped FOB shipping point. Title and risk of loss transfer to the buyer once the goods are handed to the courier.
We are not liable for lost, stolen, or damaged goods in transit or after delivery confirmation. Buyers requiring insurance must arrange this prior to shipment.
Once an order is marked "delivered" by the courier, our responsibility ends.
Buyers are responsible for providing a correct, complete, and secure delivery address.
All sales are final unless the product is defective, damaged, or incorrectly supplied. Shipping, customs duties, taxes, courier fees, and handling charges are non-refundable under all circumstances. All returns must be pre-authorised. Unauthorised returns will not be accepted or refunded.
Eligibility: Returns are accepted only for defective, damaged, or incorrectly supplied items. Notification must be made in writing within [7 days] of receipt.
Condition of Goods: Returned items must be unused, unopened, and in original packaging. Opened, used, or partially consumed items, hygienic goods, and products marked as final sale are strictly non-returnable.
Authorization: Buyers must obtain a Return Authorisation (RA) before returning any goods.
Costs: The buyer is responsible for return shipping costs unless the return is due to our confirmed error.
Restocking Fee: A restocking fee of [2%] may apply to all approved returns.
Refunds: Only the product cost is refundable. Original shipping charges will not be refunded. Refunds will be processed within [3-5 business days] after inspection and approval.
If a shipment is refused, returned, or undeliverable due to non-payment of customs duties, incorrect address, or any reason beyond our control:
The original shipping fee is non-refundable.
Return shipping, customs penalties, storage costs, and courier-imposed charges will be deducted from any refundable amount.
If goods are destroyed, lost, or deemed non-returnable by customs or the courier, no refund will be issued.
All returned goods are subject to inspection. Refunds or exchanges will be approved only if the product meets the eligibility criteria. Items that do not meet return requirements will be rejected and returned to the buyer at their expense.
The following items are strictly non-returnable and non-refundable:
Perishable goods and hygienic items (including opened skincare and beauty products).
Items sold as final sale, clearance, or promotional offers.
Special-order or customised products.
This Policy shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
